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How ez66 Handles Your Personal Information

This privacy policy explains what data ez66 collects when you open an account, fund it via bKash, Nagad or Rocket, and use our lobby — and how we keep that data under your control.

Account data protectionWallet transaction privacyCookie controlsData retention clarityYour right to request changes
ez66 How ez66 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a small number of consistent practices to every account — not because policy requires a checklist, but because your account data is directly connected to your bKash, Nagad or Rocket wallet activity and needs to be handled carefully. Here is what we actually do.

Encrypted Account Storage

Account credentials and linked wallet identifiers are stored with encryption. Access is limited to the systems that need it to process your deposit or withdrawal request.

Cookie Transparency

We use session cookies to keep you logged in and functional cookies to remember your preferences. Non-essential tracking cookies can be switched off via your browser settings.

Retention and Deletion

We keep account data for as long as your account remains active and for a period after closure as required by applicable regulations. You can request deletion of non-required data via support.

Who to Contact for Changes

To update, correct or request a copy of your personal data, contact our support team through live chat or email. We will verify your identity before making any changes.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat inside your account, by email, or through the help section on mobile. All privacy requests are handled by the same team that manages account queries — so you do not need a separate channel.

Team online

Live Chat

Start a chat from inside your account dashboard. Describe your privacy request clearly and our team will confirm receipt and next steps.

Email Support

Send your request to our support email address found in the help section. Include your registered contact number for faster account matching.

Help Section

The in-app help section on both Android and iOS lists privacy request options alongside account and wallet queries in one place.

Common Questions About Your Privacy on ez66

These are the questions we hear most often about how your data is handled, what rights you have, and what to do if something needs to change. Every answer reflects how ez66 actually operates — not a generic template.

We collect your name, contact number, and the wallet details you provide during account setup — such as your bKash or Nagad number used for deposits. We do not collect your wallet PIN.

No. Payment data from bKash, Nagad or Rocket is used only to match your deposit to your account and to process withdrawals. We do not sell or share it with third-party advertisers.

Contact our support team via live chat or email from your registered account. We will verify your identity first, then provide the information we hold within a reasonable time.

You can request deletion of data we are not legally required to retain. Some financial and account records must be kept for a regulatory period after account closure — we will tell you what applies.

Yes, we use session and preference cookies. Non-essential cookies can be disabled in your browser settings at any time. Disabling session cookies may affect how your account login behaves.

Raise it immediately via live chat inside your account or through our support email. Include your registered contact number so we can locate your account and investigate quickly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.